Access Statement For The New Inn

Introduction

Our Inn is set in peaceful countryside and offers two guest rooms. The Inn is over five hundred years old and whilst we aim to meet the needs of all our guests there are some period features which might make access difficult for people with limited mobility. We are located on a slight incline and all the rooms are at different levels, hence there are steps into the Inn and between rooms. Ceilings are fairly low in some rooms and doors are narrow.

Rooms are of typical old build proportions and not suitable for wheelchair users.

Pre-Arrival

Ø We are located on a cross roads and whilst the location can be peaceful it is not ideally suited to those without transport.

Ø The nearest shops are approximately 2 miles away.

Ø The nearest bus stop in just under a mile away on the A49. Buses only run hourly and the service stops early evening.

Ø The nearest railway station is Hereford which is approximately 12 miles away.

Ø Taxis are usually available at the station but we can book one for you in advance if required.

Ø There are several local taxi companies; we can make bookings in advance for you.

Ø Brochures and menus can be provided in large print if required. We regret we do not have facilities to prepare documents in Braille.

Ø Our website www.newinn.biz provides pictures of our accommodation and further information about the services we provide.

Ø You can contact us by telephone, text, e-mail or fax. Please see the Contact Information section of this document for full details

Arrival & Car Parking Facilities

Ø Please advise us of your anticipated arrival time so that we can be sure we are here to welcome you.

Ø To ensure your accommodation is ready we ask that guests do not normally arrive before 2.30pm. Earlier arrival may be possible by arrangement.

Ø Parking is on a level car park. Please park in the bays next to the garages.

Ø We offer assistance with luggage.

Main Entrance & Reception

Ø There are three steps of 9 inches up to the front door.

Ø The front door is normally open between 9am & 11pm

Public Areas - General (Internal)

Ø The inn is available to the public on two floors.

Ø The entrance porch leads to both the restaurant and the bar.

Ø There are two steps to the restaurant with no hand rail.

Ø There are no steps to the bar, however there are 2 steps to the garden, two steps to the toilets and one step to the bar eating area.

Ø There are 15 stairs to the first floor; there is a hand rail on one side of these stairs. The stairs are carpeted.

Ø We have two guest bedrooms which are both on the first floor (please see section on bedrooms for more information).

Ø The Inn is centrally heated throughout but temperatures can be adjusted in each room to suit individual requirements.

Public Areas - WC

Ø These are available on the ground floor in the main bar area.

Restaurant, Bar & Lounge

Ø Guests are welcome to use the bar and lounge area during opening times.

Ø The Bar and Restaurant is carpeted and has log burners during cold weather.

Ø A selection of local information, maps, magazines and board games are available in the bar area.

Ø Breakfast is served in the restaurant.

Ø We are fully licensed for the sale of alcohol

Laundry

Ø We have a very limited laundry service but can assist with drying clothes from walking or cycling, please ask at the bar for assistance.

Conference & Meeting Rooms, Banqueting, Clubs, Entertainment

Ø We operate a meeting room which has a board room style lay out for up to 14 people and is available for hire.

Bedrooms

Ø Both bedrooms are on the first floor and are carpeted throughout.

Ø There are en suite facilities in both rooms consisting of a shower/bath, WC and wash basin.

Ø Tea and coffee facilities and bottled water are provided.

Ø We also provide a hair dryer, sewing materials, a selection of books and magazines.

Ø A first aid kit is available on site.

Ø Our beds are normally made with duvets. All pillows are synthetic.

Ø We are happy to provide sheets and blankets if preferred. Please specify before your arrival if required.

Ø There is a wardrobe, chest of drawers and dressing table in each room.

Ø Our bedrooms are large enough to accommodate additional z beds if required.

Ø There is a folder in each bedroom which contains further information about the inn and details of emergency contacts including doctors and hospitals.

Ø An electric heater is located in the wardrobe for exceptionally chilly nights.

Ø The whole building has central heating which is adjustable in every room.

Ø The Oak Suite is to the right at the top of the stairs.

Ø There are 15 steps of 9 inches up to the first floor.

Ø This room has a 5ft King Size bed with access from both sides.

Ø This room can accommodate 2 Z Beds.

Ø The Hentland Room is to the left at the top of the stairs.

Ø There are 15 steps of 9 inches up to this room.

Ø This room has a 5ft King Size bed with access from both sides.

Grounds and Gardens

Ø We have a large garden with lawns, flower beds and a vegetable plot.

Ø Guests are very welcome to enjoy our garden at all times.

Ø Access to the garden is via a door at the bottom of the stairs.

Ø There are 2 steps into the garden down the patio of 6 inches.

Ø There is a patio outside the garden door which can be accessed without climbing any further steps.

Ø Garden benches are available for guests.

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Additional Information

Ø There is a fire extinguisher on the landing outside the Hentland room.

Ø In the event of a fire the fire alarm will sound.

Ø The building can be evacuated via the door at the bottom of the guest stairs and straight into the garden.

Ø We do not permit smoking in the Inn but you may smoke in our garden. Please request an ash tray.

Ø We are happy to cater for special diets or any particular likes or dislikes. Please advise us of these before your arrival.

Ø We are happy to refrigerate any medication.

Ø Mobile phone reception at the Inn is generally ok but it does depend on the network.

Contact Information

Ø Address: St. Owen's Cross, Hereford. HR2 8LQ

Ø Telephone: 01989 730274

Ø Fax: 01989 730557

Ø Email: info@newinn.biz

Ø Website: www.newinn.biz

Ø Emergency number: 07739 976 513

Future Plans

Ø The refurbishment of the public toilets.

Ø The expansion of the existing restaurant to seat a further 20 people.

We welcome your feedback to help us continuously improve if you have any comments please phone 01989 730274 or email nigel@newinn.biz

Created on: 15/09/2007